Troubleshooting

Default solution folder, feel free to edit or delete it.

Kiosk cannot find an internet connection.
1. With your finger, press the four corners of the screen starting from the top left corner working clockwise.  2. PIN pad will appear. ...
Mon, 15 Dec, 2014 at 12:16 PM
Transaction not processing after card is swiped.
1. Cancel current transaction. 2. Run another transaction, but use a different credit card. 3. Make sure you do not run two consecutive tran...
Tue, 26 May, 2015 at 1:58 PM
Screen on the kiosk is black
1. Open up the back of the kiosk. 2. Check to see if computer is turned on. 3. If the computer is off, turn system on. 4. If step 3 doe...
Mon, 15 Dec, 2014 at 12:13 PM
Kiosk is not working
1. Verify that the kiosk is plugged in to the wall outlet. 2. Verify that the surge protector is turned on. 3. Verify that the computer and ...
Mon, 15 Dec, 2014 at 12:24 PM
ClearGIVE Program Is Frozen/Locked Up
1. Press the 4 corners of the screen moving clockwise. 2. Enter in your PIN number to exit program. 3. Check to make sure the kiosk has an op...
Tue, 26 May, 2015 at 1:57 PM